PEDIATRIC URGENT CARE
Coming Soon September 2, 2025
Frequently Asked Questions (FAQs)
Pediatric Urgent Care vs. Primary Care – What You Need to Know
Welcome to our Pediatric Urgent Care! While we share a location and ownership with our in-house Primary Care Pediatrics practice, we are two separate medical services with distinct purposes and business structures. Below are answers to our most commonly asked questions.
1. What is the difference between Pediatric Primary Care and Pediatric Urgent Care?
Primary Care is your child’s medical home for routine care, including well visits, vaccinations, chronic condition management, and developmental screenings.
Pediatric Urgent Care is designed for after-hours or same-day treatment of minor illnesses and injuries that can’t wait for a regular appointment but don’t require the emergency room.
2. Are the Pediatric Urgent Care and Primary Care the same business?
No. While both practices are owned by the same provier and operate under one roof, they are separate business entities with their own billing systems, staff structures, and medical records workflows. This means:
Visits to urgent care are billed separately from primary care.
Insurance claims are processed independently.
Medical records may be shared only with appropriate consent or through formal request.
3. When should I take my child to the Pediatric Urgent Care instead of Primary Care?
Use Pediatric Urgent Care for:
Fevers
Ear infections
Coughs/colds
Minor injuries
Rashes
Pink eye
Mild asthma flare-ups
Use Primary Care for:
Well-child checks
Acute illnesses
Chronic condition management (asthma, ADHD, etc.)
Referrals and care coordination
Follow-ups after hospital visits
4. Can my child be seen by their regular doctor at urgent care?
Urgent care visits are typically handled by a different provider than your child’s primary care provider. However, your child’s medical records (if seen in our Primary Care office) can be made available to the urgent care provider with your consent.
5. What are the hours of Pediatric Urgent Care?
Our Pediatric Urgent Care is open:
Weekdays: 6:00 PM – 12:00 AM
Holidays: Limited hours (check website or call ahead)
During normal business hours, we encourage patients to schedule with our Primary Care team.
6. Will my insurance cover urgent care visits the same way as primary care visits?
Not necessarily. Insurance co-pays and coverage levels for urgent care may differ from primary care services. Please contact your insurance provider directly to confirm your benefits for urgent care services.
7. Can the urgent care refill prescriptions or manage chronic conditions?
Urgent care is meant for short-term issues only. For medication refills (especially for ADHD, asthma, or allergies), or management of ongoing conditions, please follow up with your child’s Primary Care provider.
8. Will my child’s urgent care visit be communicated back to their Primary Care provider?
Yes — with your consent, we will ensure that your child’s primary care doctor receives a summary of the urgent care visit so they can follow up as needed.
9. How do I contact each practice?
Primary Care Pediatrics: 682-253-5437, kindness@trueconnectionspediatrics.com, www.trueconnectionspediatrics.com
Pediatric Urgent Care:682-463-1680, Urgent@tc-hcs.com, www.trueconnectionspediatrics.com/urgent
10. Can I walk in to urgent care, or do I need an appointment?
We accept walk-ins.
Important Notice About Urgent Care Capacity
At our Pediatric Urgent Care, your child’s health and safety are always our top priority. To ensure we provide the highest quality medical care to each child, our provider must occasionally limit the number of patients seen during a shift.
We understand how frustrating it can be when a line is cut off or we are no longer accepting walk-in visits for the day. However, this decision is not made lightly. It is based on:
Patient Safety: Each child deserves focused, unrushed attention. When the provider sees too many patients in a short time, the quality and safety of care can be compromised.
Staffing Limitations: Our providers and clinical teams need adequate time to evaluate, treat, document, and follow up with each family appropriately.
Legal and Ethical Standards: Medical professionals are required to practice within safe limits to ensure every patient receives thorough, responsible care.
When our provider reaches a safe maximum number of patients for the shift, we must close the urgent care line for that day to maintain safe, ethical, and high-quality medical standards.
What You Can Do:
Follow up with Primary Care: If urgent care is at capacity, our Primary Care office may be able to assist during regular business hours, or help you find an alternative care option.
We truly appreciate your understanding and patience. Our goal is always to care for your children with the attention, safety, and compassion they deserve.
If you have questions, please don’t hesitate to ask our front desk team.
11. Can I switch from urgent care to primary care?
Yes! If you visit our urgent care and wish to establish your child with our Primary Care practice, we would be happy to help you with the registration process.
Still Have Questions?
Please don’t hesitate to call either office for clarification. We are committed to providing high-quality care — both when your child is sick and when they are well.
Note: Always call 911 or go to the nearest emergency room for severe or life-threatening symptoms.